Boulder Garage Door repair and service
“Don't be Fooled by the Imitators...”
Serving Boulder, Longmont, Westminster, Broomfield, Lyons, Lafayette, Louisville, Erie, Nederland, Northglenn

The "Original" Boulder Garage Door Company

Family Owned and Operated
Serving Our Clients For 41 Years

 

Monday – Friday  8am-5pm
Saturday by Appointment

 

303-447-1501

Garage Door and Opener Troubleshooting Tips, Boulder Garage Door

The "Original" Boulder Garage Door Company

 

Having an issue with your garage door? Below we have a list of common problems and conditions to help you identify the problem. Please call Boulder Garage Door at 303-447-1501 if you would like for us to help and or to schedule an appointment.

 

My garage door won't open and I don't have an automatic opener attached to the door:

It is possible that you have a broken spring. Look at the springs that are located either on the wall above your garage door opening OR they may be located by the horizontal tracks (if your springs are mounted by the horizontal tracks (attached to the ceiling), you'll have two springs, one located on each side of the door - so check both of them). If you see any gaps you need a spring replacement, we recommend that you replace both of your springs at the same time because they are rated for the same amount of use and if one just broke the other will break shortly.

My garage door won't open and I do have an automatic opener attached to the door:

  • Make sure your opener has power.
  • It is possible that you have a broken spring. Look at the springs that are located either on the wall above your garage door opening OR they may be located by the horizontal tracks (if your springs are mounted by the horizontal tracks (attached to the ceiling), you'll have two springs, one located on each side of the door - so check both of them). If you see any gaps you need a spring replacement, we recommend that you replace both of your springs at the same time because they are rated for the same amount of use and if one just broke the other will break shortly. If you continue to allow your automatic opener to try to lift your door with a broken spring you will wear out the gears, and motor, which will lead to more costly repairs or a complete opener replacement.

My remote doesn't seem to work.

  • Try changing the batteries.
  • Is a green light flashing on the wall button (which is the button mounted inside your garage - usually beside the door that leads into your house)? If so, your vacation switch is currently activated and you need to deactivate it by pressing the lock button for approximately 3 seconds.
  • The security codes may have been lost due to a power surge or power failure. Re-program the remote(s), On the motor head simply push and release the "Learn Button" located above the antenna wire and below the wire terminals on the back or side of the opener, then press the button on your remote (repeat these steps for each remote or Keyless Entry (on Keyless Entry you need to enter your code and press the enter button) you need to re-program).

My remote only works when I get very close to my garage door:

  • Try changing the batteries
  • Make sure the antenna is hanging vertically outside of the lens cover or opener housing

My door doesn't close and the automatic opener light bulbs flash.

  • Check the automatic opener's eye sensors, they are little black boxes attached to the bottom of each side of your garage door opening. There is an infrared beam that passes between the two sensors, if something interrupts this beam, or if one or both of these sensors are bumped out of alignment the automatic opener will not close (opener light bulbs will flash as a warning to you that something is in the door's closing path or the eyes are out of alignment).
  • Possible Solution: There should be a light on each sensor, if only one sensor has a light on check for something blocking the beam, if the beam's path is clear one or both of the eye sensors are probably out of alignment. Simply loosen the wing nut that holds the eye secure and move the sensor back into alignment, the eyes should be level and parallel to the door (note: the Sending Eye Sensor is always lit even though it may be out of alignment so check both sensors) when both eye sensors are properly aligned both lights will be lit, re-tightened the wing nut.

My door doesn't close all the way, it goes down part way and then goes back up and the automatic opener lights flash.

  • Check the automatic opener's eye sensors, they are little black boxes attached to the bottom of each side of your garage door opening. There is an infrared beam that passes between the two sensors, if something interrupts this beam, or if one or both of these sensors are bumped out of alignment the automatic opener will not close (opener light bulbs will flash as a warning to you that something is in the door's closing path or the eyes are out of alignment).
  • Possible Solution: There should be a light on each sensor, if only one sensor has a light on check for something blocking the beam, if the beam's path is clear one or both of the eye sensors are probably out of alignment. Simply loosen the wing nut that holds the eye secure and move the sensor back into alignment, the eyes should be level and parallel to the door (note: the Sending Eye Sensor is always lit even though it may be out of alignment so check both sensors) when both eye sensors are properly aligned both lights will be lit, re-tightened the wing nut.

My door doesn't close or open sometimes and the automatic opener light bulbs don't flash:

  • Check door for smooth operation, move door up and down slowly by hand to feel if there are any tight spots or binding, check all rollers and hinges for smooth operation tighten and lube hinges rollers and roller shafts inspect cables for fraying if everything is in good condition adjust opener sensitivity OPENERS ARE DESIGNED TO OPEN AND CLOSE PROPERLY FUNCTIONING DOORS IF IT IS TOO HARD TO OPEN AND CLOSE FOR YOU, IT'S TO HARD FOR YOUR OPENER
  • Adjust opener sensitivity on the Motor Head simply turn the up or down knob (located above the antenna wire and below the wire terminals on the back or side of the opener) turn it clockwise to increase force make small adjustments until the door completes a close cycle. After each adjustment run the opener through a complete travel cycle. DO NOT INCREASE THE FORCE BEYOND THE MINIMUM AMOUNT REQUIRED TO CLOSE OR OPEN THE DOOR

Automatic opener sounds like it's working but the door doesn't move:

  • The automatic opener may have been disconnected from the door. Re-connect the trolley.
  • The chain could be off the sprocket, call for service.
  • The belt could be broken, call for service.
  • There may be a broken spring. Look at the springs at the top of your door, do you see a gap (about 2 inches) between one of them?

Opener light doesn't come on when door opens:

  • The light bulb is probably burned out (but try tightening the light bulb before you change it, we have found this to be the problem quite often)
  • The light bulb socket on the automatic opener may be bad

The automatic opener light doesn't go out after the delay period:

  • The work light may have been activated on the wall switch, simply turn it off.
  • The automatic opener eye sensor may be interrupted by someone or something (every time someone walks through the sensor beam the light will stay on for 4.5 minutes).

I've lost my remote (or my car was stolen with my remote inside), how do I secure my home (lock-out old remotes and program new remotes)?

  • On the Motor Head, push and hold the "Learn Button" for 15 seconds, this will erase all of your remotes (including those you still have and want to continue to use and Keyless Entry System).
  • Next push and release the "Learn Button" located above the antenna wire and below the wire terminals on the back or side of the opener, and then push and release the button on your remote (repeat this process for each remote you want to re-program to work with your opener.
  • For your Keyless Entry System, push and release the "Learn Button" then enter in your four digit code on the keypad followed by the "enter" button).